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Refund and Returns Policy

refunds & returns policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

put your trust in us

If you put your trust in us, here’s our pledge to you: 

Nobody will give you as much support or energy.

Nobody will be more determined for you to succeed. 

Nobody will push you harder to be your best, and help you navigate through your roadblocks.

It doesn’t matter whether you’re struggling with cravings or confidence, you can reach out to us at anytime and we will be there for you. 

What’s more, we’re like driving instructors. Once we’ve taken you through this process, you’ll know exactly how to ‘drive’ your body into the best shape, for the rest of your life. You’ll never need a coach again. You will be able to take control of your body, mind and career forever!

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If someone said to you ‘are you ready to walk onto a film set tomorrow’ do you feel ready?

Once you find balance and consistency in your health and fitness, the incredible body, unforgettable confidence and relentless energy will all come.

‌You will walk into every audition and job feeling and performing at your best – with more confidence and charisma than ever before.

And once you do – you will no longer second guess yourself. The jobs, success and fulfilment will all follow.

Our clients say getting fit, strong and looking after themselves is the single most important thing they have done to build a thriving career.

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committed to being your best

The techniques we’ll be sharing with you over the 12 weeks are the most powerful and effective tools in the world. Hundreds of Performers have used them to get jobs they’ve dreamed of and take control of their life. We promise you, what you will learn on this programme will change the way you view your body, mind and career. 

But it’s not for everyone. 

You need to be willing to put the commitment in. You need to take your fitness seriously. You need to be disciplined with food. And you need to be willing to prioritise yourself so we can get you results. 

What you will learn can generate progress outside the realm of what most believe is possible, and we only want to work with actors who are 100% committed to doing whatever it takes.

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